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Terms & Conditions

Terms & Conditions

These are the terms and conditions under which you are permitted to access and use the Website. Please read them carefully. If you are not able to enter into legally binding contracts, are under the age of 18, or if you do not agree to the Terms, you must not access or use the Website or Services, register as a Member, sign up as a Subscriber and/or place any Order. To register as a Member or Subscriber or to place an Order, you must be at least 18 years old. While using the Website, you must not contravene any laws, third party rights, or the Terms. Techislive reserves the right to request you to provide your identity document including photocopies of your Hong Kong identity card or passport, credit card, debit card or smart card used for payment of the Order, proof of address or any other relevant information or documents as may be specified by Techislive for the purposes of ascertaining that you are the rightful owner of the credit card, debit card or smart card used in the transaction and/or to verify your age and legal capacity.

Techislive is entitled to revise the Terms at any time and from time to time by modifying or replacing the Website. You should therefore visit the Terms periodically to ensure you are aware of any modifications or replacements. You are responsible for doing so. If you do not agree to the Terms as they apply to your access and use of the Website from time to time you should stop accessing and using the Website, placing Orders and being a Subscriber.


Website Operation

The Website is provided by Techislive on an "as is" and "as available" basis. Techislive does not warrant that the operation of the Website will be uninterrupted or error free. Techislive disclaims to the fullest extent permissible by law, all representations and warranties, express or implied, in relation to or in connection with the Website, any Services, Products, Delivery Services, Order and other transaction conducted by means of the Website. Techislive does not represent or warrant that the Website is suitable for any particular purpose or that it will meet any particular requirements.

Techislive does not represent or warrant that the Website or the server from or by or through which it is made available, or e-mails sent from Techislive to Users, are free of viruses, trojans or other harmful components. Neither Techislive nor any Related Persons will be liable for loss or damage arising out of or in connection with the use of the Website or its Content. This is a comprehensive limitation of liability that applies to all damages of any kind, including (without limitation) compensatory, direct, indirect or consequential damages, loss of data, income or profit, loss of or damage to property and Claims of third parties


Linked Third Party Websites

The Website may contain hyperlinks to allow Users to access third party websites, which are not maintained or controlled by Techislive. Techislive does not review, endorse or recommend, and is not responsible for, any Linked Third Party Website. Such links are provided only as a convenience to Users. Techislive is not liable for the Content of any Linked Third Party Website or for any Claims arising out of or in connection with the use or operation of any Linked Third Party Website.


Website Information

Website Information is for reference only. Whilst Techislive endeavors to ensure the accuracy of Website Information, but may still contain technical inaccuracies or typographical errors. Techislive gives no express or implied representation or warranty as to its accuracy, completeness or suitability for any purpose thereof. All liability of Techislive howsoever arising from any inaccuracies, incompleteness or unsuitability in Website Information is expressly excluded to the fullest extent permitted by law. Techislive is entitled to delete, suspend or edit any Website Information at any time at its absolute discretion without giving any reason or notice.

Users are responsible for making their own assessment of Website Information and Content. Users are advised to verify such Information and may wish to obtain independent advice before acting on it, and agree that the use of the Website is at their sole risk


Exclusion of Certain Categories of Loss

Neither Techislive nor any Related Persons will be liable to you for any Claim to the extent that the same is or can be characterized as a Claim for (or arising from):

regardless of the form of action, whether in contract, strict liability, tort (including negligence) or otherwise, and regardless of whether Techislive or the Related Persons knew or had reason to know of the possibility of the loss, injury or damage in question.


Death or Personal Injury

Techislive shall not be under any liability whatsoever for or in respect of any injury to or death of any Customers save and except where any such injury or death is caused by the Negligence of Techislive. For the purposes of this paragraph 'Negligence' shall have the same meaning as that assigned to it in Section 2(1) of the Control of Exemption Clauses Ordinance (Chapter 71 of the Laws of Hong Kong).


Registration as a Member

When you access the Website you will be asked if you wish to register as a Member with us. In registering as a Member you represent and undertake:


Placing Orders (Members and non-Members)

If you have already registered as a Member, we will use your Personal Information, together with the other information we collect prior to the Order, to process your Order. If you have not registered as a Member we will also need to collect your Personal Information prior to your placing an Order. With regard to this Personal Information you represent and undertake:

In any case, if you fail to provide any Personal Information that is true, accurate, complete and up-to-date (or we have reasonable grounds to suspect this is the case), we have the right to suspend or terminate your account and/or your Subscription and/or to refuse you any and all current or future access to and use of the Website (or any part thereof).


Techislive Products and Delivery Services

Techislive hereby disclaims, to the extent permissible under all applicable law, all representations and warranties, whether express or implied, in respect of Techislive Products. Delivery of Techislive Products to the Customer is subject to Techislive's prevailing standard terms and conditions of service for the particular type of Delivery Services selected by the Customer. The Delivery Services provided by Techislive may be modified, replaced or substituted by Techislive from time to time. Please refer to the relevant section of the FAQ for details.



Prices for Products are set out in the relevant Product Section. However, Techislive cannot confirm the price of a Product until the Order is placed. Whilst we make reasonable commercial efforts to ensure that price information is correct and up-to-date, if it is not up-to-date or there is any mistake in that regard for whatever reason, including our having been supplied with incorrect information by any Merchant or supplier, such that the correct price for such Product and/or Service differs from the price shown on the Website, we shall:

If we cancel your Order, we will refund to you any amount paid to us as soon as possible without interest but this is the maximum extent of our liability to you in respect of that Order.

In any event we reserve the right to decline or cancel Orders, to decline to provide any Services, Products and/or Delivery Services or cancel any Membership Account in our absolute discretion at any time without giving any reason.


Product Return and Exchange Policy

If you are not satisfied with any Merchant Product which you have purchased through the Website, please check with the Merchant Product page for details on the product return/exchange policy of the Merchant. Please note that the Merchant may revise its product return / exchange policy from time to time.

If you wish to return the Merchant Product and request for a refund of the purchase price or wish to exchange the Merchant Product for other Products from the same Merchant, SUBJECT TO the individual Merchant's own product return/exchange policy, you may do so in accordance with the conditions set out below.

If you are not satisfied with the Techislive Product which you have purchased through the Website, subject to and in accordance with the conditions set out below, you may return to us the Techislive Product and request a refund of the purchase price.


Conditions for Product Return/Exchange

You are advised to send the Returned Product to us by registered mail if you are in Hong Kong or by registered air mail or Speedpost if you are overseas to ensure that the Returned Product will reach us. Techislive shall not be held responsible for any loss of the Returned Product if it fails to reach Techislive.

Under normal circumstances, a refund/exchange request will be processed by Techislive within 30 working days of receipt of the Returned Product and all information required. In the case of refund/exchange of Merchant Products, the processing time is also subject to the processing time of the Merchant.

Techislive will notify you by e-mail as to whether your refund/exchange request is accepted, and the procedure for refund/exchange if your request is accepted, or the procedure for collection of the Returned Product if your request is rejected. If there is any dispute as to refund/exchange, Techislive's decision shall be final.

If your refund/exchange request is rejected, you shall be responsible for collecting the Returned Product from Techislive at such location as designated by Techislive at your own cost and expense within 14 working days of our notice to you failing which Techislive has the right to dispose of the Returned Product in such manner as Techislive thinks fit. You agree not to claim against Techislive for any compensation or damages for such disposal.

Techislive reserves the right to revise the Product Return/Exchange Policy at any time as Techislive thinks fit without prior notice to you. You are advised to check Techislive's Product Return/Exchange Policy as posted on the Website from time to time.


Products Not Returnable

Techislive does not accept return of the following Products:


Transmission and Processing of Orders

You acknowledge that the processing and transmission of Orders may involve:

Techislive shall, accordingly, in no circumstances, be liable for your or Techislive's inability to obtain (in whole or in part) any Services, Products or Delivery Services due to the delay or failure of any communication networks or the failure of any Merchant.


Online payments

If you use the Website to make payment, we will not be liable to you for or in respect of any loss or damage (including indirect and consequential loss and damage) suffered by you by reason of or in connection with any:


Additional Terms

The provision of certain Products may be subject to additional Techislive Product Terms or Merchant Product Terms. The terms will be made known to you upon your expressing an intention to order the Product. These additional Techislive Product Terms and Merchant Product Terms are incorporated by reference into the Terms.


Modification of Services

Techislive reserves the right at any time and from time to time to modify, suspend or discontinue, temporarily or permanently, the Services (or any part thereof) or remove any Product mentioned, introduced, or sold on or over the Website with or without notice. You agree that Techislive shall not be liable to you or to any third party for any such modification, suspension or discontinuance of the Services.

Limitation of Liability

Techislive's liability, if and to the extent it is held liable despite these Terms, to Customer in relation to Techislive Products shall be limited to the amount of the price paid by the Customer for the relevant Techislive Product.


Conflict between Terms

If there is any conflict or ambiguity between any provisions contained in this "Terms & Conditions" and: 1. “The FAQ Section"; or 2. "any provision in the Techislive Product Terms or Merchant Product Terms (as the case may be)", the provision in the "Terms & Conditions" shall take precedence.  The Website and the Terms are accessible in both an English language version and a Chinese language version. In the event of any conflict or inconsistency between these versions, the English version shall prevail.


Compliance with Laws

Each User undertakes to Techislive to comply with all laws, statutes and regulations whether applicable in Hong Kong or elsewhere which apply to that User's access to or use of the Website and/or any transactions conducted by means of the Website including the placement and fulfillment of Orders.


Governing Law and Jurisdiction

The Terms shall be governed by and construed in accordance with the laws of Hong Kong. In the event of any disputes or Claims arising out of or in connection with the Terms, Users, Subscribers and Customers agree to submit to the non-exclusive jurisdiction of the Hong Kong courts.


Entire Agreement

The Terms set out the entire agreement between Users, Subscribers or Customers (as the case may be) and Techislive relating to the Services and shall supersede any and all prior representations, warranties and undertakings in respect of the Services.

You acknowledge and agree that in agreeing to the Terms, you do not rely on, and shall have no remedy in respect of, any statement, representation, warranty or undertaking of any person other than as expressly set out in the Terms.



Techislive is entitled to revise the Terms at any time and from time to time by modifying or replacing the Website. You should therefore visit the Terms periodically to ensure you are aware of any modifications or replacements.



If any of the Terms shall be found by any court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall not affect the other Terms which shall remain in full force and effect.



Headings used in the Terms are for reference only and shall not define or limit the scope of any paragraph.


Prior Terms

Any Terms in force prior ("the Prior Terms") to the commencement of the / coming into force of the current Terms posted on the Website ("the Current Terms") shall cease to have effect from the date of the posting of the Current Terms, provided that such cessation shall not affect the accrued rights and obligations of Users, Subscribers, Customers and Techislive under the Prior Terms prior to the posting of the Current Terms.

Ownership and Right to Use

The Content on the Website is protected by copyright.

Users acknowledge and agree that:

Users are permitted to use the Content on the Website for personal non-commercial use only. No part of the Content on the Website may be modified, reproduced, stored in a retrieval system, transmitted, copied, distributed or used in any other way for commercial or public purposes without Techislive's prior written consent. Content on the Website may be used, downloaded and copied only for the purpose of placing an Order and/or for a directly related personal purpose. Any other use, download, reproduction, modification, publication, performance, distribution or transmission of the Content on the Website or the creation of derivative works from or the sale or exploitation in any way of such Content is strictly prohibited.

The Techislive names and logos "Techislive", "",  is the trademark of Techislive and are owned by Techislive. No trademarks, logos and services marks displayed on the Website shall be used without the prior written consent of Techislive and/or other parties whose consent may be required.



Techislive respects copyright law and expects its Users to do the same. Unauthorized copying, distribution, modification and public display of copyrighted works is an infringement of the copyright holders' rights. As a condition of your access to the Website, you agree that you will not access or use or permit the Website to be accessed or used for infringing the intellectual property rights of others. Without prejudice to other accrued rights, Techislive reserves the right to terminate the registration of any Member or Subscriber upon notice of any infringement of the copyright or other intellectual property rights of others in connection with the access or use of the Website. Techislive will investigate any information it receives in relation to copyright infringement committed by any Member or Subscriber or User of the Website.